Delivery Method and delivery time?
The following shipping methods we are now supporting:
DHL, 3-5 working day
EMS: 7-10 working day
UPS: 3-5 working day
TNT: 3-5 working day
HK Normal Post: 20-40 working days
Once shipped, we will tell you the tracking number, you can track online directly. If you can not get the information on line, we will check for you, and if the package reached your city but long time you don't receive it, please make a call to local post ask for your package.

What is the MOQ ? How can I have a discount ?
Mini order is 1pcs(Except some chips and keys),Discount according to your order quantity(Except some calbes and connectors).

What could cause an invalid tracking code? Invalid tracking numbers could be due to:
The shipping company hasn't updated the recent delivery information to their website.

The tracking code was not correct.

The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history.

How about change your shipping method and shipping address?
If I want to change the shipping methods, what should I do?
If you want change shipping methods and our customer service is online, please directly contact our online service to chat in detail. If our customer service is not online after you place an order, please leave an order comment to us telling us what shipping option you need and how much you want to write on the invoice. Once our customer service get your message, we will check with you and if needed you may add shipping cost for express, but we will let you know.

A gentle reminder: you have the time to change the shipping option before we send out your package, usually the item will be send within 2 days after receiving your payment.

When I call the phone number listed on your web site, there is no answer?
Because of the time difference, maybe we will miss your call. If you are urgent, please send email to us: sale@car2diag.com. Once we receive you email, will contact you as soon as possible.

Who should pay for the custom duties if there is any?
The customer is responsible for the duties if there is any. You would better email us about the customs policy of your country in case of this problem.